INSURANCE POLICY

All complaints from Policyholders, Insured Persons, Beneficiaries and injured Third Parties must be immediately sent by email to complaincoesseguros@decisoesesolucoes.com , accompanied by supporting documentation and an explanation of the situation that is generating the complaint, by any employee of DECISÕES E SOLUÇÕES Intermediários de Crédito Lda.

The responsible function of DECISÕES E SOLUÇÕES for this matter, will deal with all complaints taking into account the following aspects, dealing with the insurance companies and employee involved in in order to collect the necessary information for the resolution, explanation and response to Policyholders, Insured Persons, Beneficiaries and Third Parties who made the complaint:

• a) The equitable, diligent and transparent treatment of policyholders, insured people, beneficiaries or injured third parties;
• b) Proper treatment of the information and clarification needs of policyholders, insureds, beneficiaries or injured third parties, taking into account their respective profile and the nature and complexity of the situation;
• c) The appropriate processing of the personal data of policyholders, insureds, beneficiaries or injured third parties;
• d) Prevention and management of conflicts of interest, particularly within the scope of complaints management;
• f) The rapid and efficient management of processes relating to complaints from policyholders, insureds, beneficiaries or injured third parties;

This Policy for the Treatment of Policyholders, Insured Persons, Beneficiaries and Injured Third Parties was published internally and is available for internal and external consultation.